Who we are
Speedex Carriers Ltd (“Speedex”, “we”) operates a UK-to-Ghana door-to-door logistics service. Speedex Staff is a staff application for delivery agents and other authorised team members. It is not a consumer shopping or social app.
Questions about this policy: info@speedex.com.
Information we collect
Account details provided by Speedex when your login is created: name, work email, phone number, and role.
Sign-in data: a session token stored securely on your device so you stay signed in.
Work activity: parcels you record or that are assigned to you, container work, delivery status, confirmation codes you enter, delivery notes, scan events, and timestamps.
Camera captures you choose to take: parcel label scans and proof-of-delivery photographs. We do not access your photo library unless you take or choose a photo in the app.
We do not use the microphone. We do not collect precise device location solely to track you. Parcel addresses belong to the shipment, not to a live GPS trail of the agent.
How we use information
To authenticate you and show the workspace for your role.
To complete deliveries, keep shipment records, and handle customer queries, customs, tax, and disputes.
To keep the workspace secure, including detecting unauthorised access.
We do not sell personal information. We do not use app data for third-party advertising. We do not track you across other companies’ apps or websites.
Legal bases
Where UK GDPR applies, we process staff account and delivery data to perform the working relationship, to meet legal obligations (including tax, customs, and transport records), and for legitimate interests in running a logistics service. Where Ghana’s Data Protection Act, 2012 applies, we process data for those same operational and legal purposes.
Sharing
Shipment details may be shared with customers, receiving agents, warehouses, and carriers as needed to move a parcel.
Infrastructure providers host the Speedex API, database, and file storage (including proof-of-delivery images) under contract.
We disclose information if required by law or to protect people, property, or the service.
Retention
Your login and profile are kept while your account is active.
If you delete your account, we remove or anonymise your name, email, phone number, and sign-in credentials.
Delivery, customs, and payment records may be kept in anonymised or operational form for as long as we must retain them for tax, audit, insurance, or dispute purposes.
Your choices
You can sign out at any time. You can request a copy of the personal data we hold about you, or ask us to correct it, by emailing info@speedex.com.
You can delete your Speedex Staff account in the app (Account → Delete account) or by following the Account deletion instructions. Apple and Google require this option because the app uses an account.
Children
Speedex Staff is a workplace tool. It is not directed at children and we do not knowingly create accounts for anyone under 18.
Security
Session tokens are stored in the device secure store. Access to Speedex systems is limited to authorised staff. No method of transmission or storage is perfectly secure.
Changes
We will update this policy when our practices change. The current version is dated 24 September 2026.